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Service Design: Strategy, Methods and Processes

This seminar will explore the strategies and processes that professional Service Designers use to tailor services to the desires and needs of the user.

Evenement SD seminar Namahn
Wanneer
23-02-2010 09:00 tot
24-02-2010 18:00
Waar
Namahn (Brussel)
Wat
Seminar
Informatie
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This seminar will explore the strategies and processes that professional Service Designers use to tailor services to the desires and needs of the user. Through case studies and interactive sessions, the seminar will demonstrate all the aspects that go into systematic innovation, proposition development and service delivery - covering user research, co-creation and empathic techniques, journey mapping, prototyping, visualisations and service blueprints.

Participants will gain an insight into how these elements are combined to ensure the delivery of exceptional services to customers.


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