User experience management
In een toenemend aantal organisaties is UX een gevestigde ontwerppraktijk. Multidisciplinaire teams dragen doorlopend zorg voor een optimale gebruikservaring van producten, diensten en systemen. Maar zo langzamerhand is deze praktijk toe aan verdere professionalisering door expliciete aandacht voor het management van UX. Arnie Lund (Microsoft) schreef speciaal voor UX managers een boek (te verschijnen in mei 2011), waarin hij ingaat op hoe UX-teams succesvol kunnen zijn en hoe UX management in organisaties het beste kan worden belegd.
"The role of UX manager is of vital importance -- it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in management positions have formal training in management. More often than not they are promoted to a management position after having proven themselves as an effective and successful practitioner.Yet as important as the position of manager is to the advancement of the field there are no books that specifically address the needs of user experience managers. Though information is available on the Web, nothing ties that advice together in the way a manager would need to integrate it in their work.
User Experience Management: Essential Skills for Leading Effective UX Teams speaks directly to the UX manager and to the unique challenges one may face. It outlines the robust framework for how to be an effective UX manager, from creating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results. This acts as a checklist readers can use to make sure they have covered the bases as they think about how to build their own user experience programs. Written by an experienced UX manager, and containing testamonials from many leading managers in the field, managers both current and aspiring will find this an invaluable reference loaded with ideas and techniques for managing user experience."