The Design of Future Things
In toenemende mate infiltreren zogenaamde intelligente systemen auto en huis. Van nu nog de eerste generatie navigatiesystemen tot straks 'ambilights' die onze stemmingen feilloos aan zouden voelen. De vermeende intelligentie in deze apparaten is onzin volgens Don Norman. Het gaat er eerder om dat ze ons moeten helpen betere beslissingen te nemen en natuurlijker interacteren.
It's about the ever-increasing role of automation in our homes and automobiles, why it is being done so badly, with suggestions for doing it right through what I call 'natural interaction'.
Table of Contents
- Cautious Cars and Cantankerous Kitchens
- Servants of our Machines
- The Psychology of People & Machines
- The Role of Automation
- Natural Interaction
- Six Rules for the Design of Smart Things
- The Future of Everyday Things
Afterward: The Machine's Point of View
"(...) 'intelligent' devices aren't intelligent, the intelligence is in the head of designers not in devices. Many modern automobiles are designed to be intelligent and try to take control from users such as the 'keeping in lane' feature. These intelligent devices can operate in simple situations, but often fail or even cause serious damages when the situation gets complex or unexpected. Don points out what we need are things that make us smart. For example, a good recommender system that helps us to make great choices on buying new things. Design of future things should leverage natural signals, to let users interact with machines in an unobtrusive and natural way."