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DdUX: Design for digital User eXperience

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Forms that Work

Formulieren zijn vaak het stiefkindje in een site of applicatie. In het algemeen wordt hun ontwerp als saai en lastig gezien. Het resultaat is dat formulieren voor aanschaf, aanmelding of transactie vaak niet aan hun doel beantwoorden en onbruikbaar zijn. Caroline Jarrett en Gerry Gaffney laten zien hoe je bruikbare formulieren kunt ontwerpen en ze door te testen steeds beter kunt maken.

Caroline Jarrett & Gerry Gaffney

Morgan Kaufmann







Forms are everywhere on the web – for registration and communicating, for commerce and government. Good forms make for happier customers, better data, and reduced support costs. Bad forms fill your organization's databases with inaccuracies and duplicates and can cause loss of potential consumers. Designing good forms is trickier than people think. Jarrett and Gaffney come to the rescue with Forms that Work: Designing Web Forms for Usability, clearly explaining exactly how to design great forms for the web. Liberally illustrated with full-color examples, it guides readers on how to define requirements, how to write questions that users will understand and want to answer, and how to deal with instructions, progress indicators and errors.

If offered a choice, most people would avoid using forms. For most of us that choice isn't available. We use forms countless times daily both at work and at home. The hassles and frustration involved with errors messages, unnecessary required fields, and reentering information can make or break a users perception of a company (both from the support and supply side). Usable forms are more important than ever, with the unprecedented number of online transactions, online and form based business to business and business to customer tracking and communication. Creating Forms that works focuses on nothing but forms and how to design them effectively and efficiently. From gathering for the right information, to making questions easy to answer, to layout, to usability testing -- this book covers all the fundamentals of form design. And in the process aids in making all of our lives a little easier.

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